Privacy Policy

1. Who This Policy Covers

This Privacy Policy explains how Tibchit (“Tibchit”, “we”, “us” or “our”) collects, uses, stores and shares information when you visit our website, browse products, use guest checkout, place an order, subscribe to communications or contact us.

2. Information We Collect

Information you provide: This may include your name, email address, telephone number, billing and delivery address, order details, product or order enquiries, return information and other details you choose to provide.

Order and payment information: We receive information needed to administer a purchase, such as the items ordered, order total, payment status, transaction reference and delivery details. Payment-card or wallet information is collected and processed by the payment provider selected at checkout under that provider’s own terms and privacy notice. Do not send full card numbers or security codes to us by email.

Device and usage information: When you use the site, technical information may be collected automatically, such as IP address, browser type, device information, pages viewed, referral source, approximate location derived from IP address, timestamps and security or diagnostic logs.

Shopping-session information: Cookies and similar technologies may remember your cart, guest checkout session, security preferences and interactions with the website. Where enabled, we may also use information about an unfinished checkout to send a reminder about items left in your cart.

3. How We Use Information

• To operate the website and provide shopping-cart, guest-checkout and order functions.
• To process orders, arrange fulfilment and delivery, provide receipts and respond to order questions.
• To handle returns, refunds, exchanges, product enquiries and customer-service requests.
• To send service messages about an order, delivery, return, security issue or policy change.
• To send newsletters, product updates or promotional messages where you subscribe or where otherwise permitted. You can unsubscribe from marketing emails using the link in the message or contact us.
• Where configured and permitted, to remind you about an unfinished checkout.
• To understand site performance, improve the shopping experience, protect the store, detect fraud and comply with legal obligations.

4. Cookies & Similar Technologies

Our website may use essential cookies for shopping-cart contents, guest checkout sessions, security and site functionality. It may also use preference, analytics, performance or marketing technologies where those tools are enabled. The specific cookies and technologies can change as the website and its services change.

You can manage cookies through your browser settings. Blocking or deleting essential cookies may affect features such as the shopping cart or checkout. Where applicable law requires consent for non-essential cookies or similar technologies, the relevant consent controls should be used.

5. When We Share Information

We may disclose information to service providers where reasonably necessary to operate the store and provide the services you request. These categories may include:

• Website, hosting and ecommerce providers that support the website, store software, guest checkout, payments and order administration.
• Payment providers that process or verify payments and help prevent payment fraud.
• Fulfilment, warehouse and delivery providers that help prepare, dispatch and deliver an order, where applicable.
• Email and customer communication providers that deliver order messages, support communications and newsletters.
• Analytics, security and fraud-prevention providers that help maintain, protect and improve the website, where those tools are enabled.
• Professional advisers, regulators, law-enforcement bodies or other parties where disclosure is required by law or reasonably necessary to protect legal rights, safety or the store.

We do not give service providers permission to use customer information for purposes unrelated to the services they perform for us, subject to their contractual and legal obligations. A third-party payment, social-media, analytics or other service may also process information under its own privacy policy.

6. Marketing Choices

You can opt out of promotional email messages by using the unsubscribe link in the message or contacting info@tibchit.shop. Even after you opt out of marketing, we may still send non-promotional messages needed to administer an order, delivery, return, security matter or legal obligation.

7. How Long We Keep Information

We keep personal information for as long as reasonably necessary for the purposes described in this Policy, including providing the service, maintaining transaction and accounting records, resolving disputes, enforcing agreements, preventing fraud and meeting legal requirements. Retention periods vary according to the type of information and the reason it was collected.

When information is no longer needed, we will take reasonable steps to delete it, anonymize it or securely dispose of it, subject to applicable law.

8. Security

We use reasonable administrative, technical and organizational measures intended to protect information against unauthorized access, loss, misuse or alteration. No website, network or storage system can be guaranteed to be completely secure. Please contact us promptly if you believe your contact, payment or order information has been misused.

9. Children’s Privacy

This store is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.

10. California & Other Privacy Rights

Depending on where you live and whether the relevant law applies to Tibchit, you may have rights to request access to personal information, obtain information about its collection or disclosure, request correction or deletion, or opt out of certain activities such as the sale or sharing of personal information for cross-context behavioural advertising. Some rights are subject to exceptions, identity verification and other legal conditions.

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where Tibchit is subject to those laws. To submit a privacy request, email info@tibchit.shop with “Privacy Request” in the subject line and describe the request. We may ask for reasonable information to verify that the request relates to you. You do not need to provide a password or full payment-card details.

We will review and respond to privacy requests in accordance with the laws that apply. A request may be declined or limited where a legal exception applies, for example where information must be retained to complete a transaction, meet a legal obligation, detect security incidents or defend legal claims.

11. Third-Party Websites

Our website may link to third-party websites or display content provided by third parties. Their collection and use of information are governed by their own privacy policies, not this Policy. Review those policies before providing information to them.

12. Changes to This Policy

We may update this Policy when our practices, services or legal obligations change. The current version will be posted on this page with its latest update date. Material changes may also be communicated through the website or by email where appropriate.