We’re Here to Help.
Whether you have a question about a product, an order, delivery, payment or a return, our team is here to help you find the right next step.
Email Support
Write to Us
info@tibchit.shop
For order questions, product enquiries and policy requests.
Telephone
Call Our Team
+1 601-992-7022
For direct customer-support enquiries.
Business Address
Our Location
4222 W Adams Blvd
Los Angeles, CA 90018
United States
View on Google Maps ↗
How to Get Help Faster
For an enquiry about an existing order, include the order number and the email address used at checkout. This helps us identify the correct purchase and understand the issue.
Order or delivery questionInclude your order number and, where available, the tracking reference.
Damaged or incorrect itemDescribe what happened and attach clear photos of the product and packaging where helpful.
Return or refund requestTell us which item you’re contacting us about and the reason for your request. Please wait for return instructions before sending anything back.
Payment or billing questionInclude the order number and a brief description. Never send full card numbers, security codes or passwords.
Useful Store Information
These pages may answer your question straight away:
Track Your OrderCheck your order using your order number or tracking reference.
Shipping PolicyU.S.-only shipping, free standard delivery and estimated delivery times.
Returns & RefundsReturn requests, item condition requirements, refunds and exchanges.
Billing TermsDisplayed prices, checkout totals, payment methods and refunds.
Let’s Find a Solution.
Send your enquiry to info@tibchit.shop. Please include the relevant order number, but never send sensitive payment credentials.